KMS lighthouse – 5 seconds to knowledge!

The rapid growth and diffusion of information across channels and departments, and between customers and the enterprise, has made KM more critical than ever. KM affects support costs, customer satisfaction, and the ability to upsell products and services. Arriving to assist with the KM challenge is KMS lighthouse.

The Lighthouse knowledge solution improves performance and productivity, by providing agents, customers and managers on all channels with real-time and on-the-spot access to all the information they need to optimize customer service and to transform customer engagement into sales.
Lighthouse is suitable for all business units: sales, customer service, back-office, technical support, and implementing go-to-market strategy, by providing users with consistent and accurate answers to questions and queries in less than five seconds. This capability combined with excellent knowledge visualization and our lightning-fast implementation, it is a comprehensive solution to any company's knowledge requirements.
Lighthouse is built upon structured business knowledge in a central business repository, which can then be consumed on various channels: in the office, at the store, in the field or self-service.
In just a few years, Lighthouse has earned a growing global customer base and positive industry and analyst reviews including Gartner's Cool Vendor List and KM World's list of the world's most important knowledge companies that include Google and Tibco.
 

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