Customer Relations Management System (CRM)

Aman Group is a certified Microsoft Gold Partner, providing full implementation and application of Microsoft Dynamics CRM – an advanced customer relationship management system

The Dynamics CRM system provides organizations with a comprehensive solution for effectively managing their customer base. As Microsoft Gold Partners we provide a comprehensive solution which includes characterization of the customer's needs, implementation, training and support.

Microsoft's CRM system fully interfaces with core organizational systems and web sites and can also be implemented in a Cloud formation, eliminating the need for maintaining an independent IT infrastructure.

Aman Group's extensive experience in the development of unique sub-applications and expansions for this system has been based on our broad professional experience and knowhow accumulated over the years.

Among the interfaces developed and used by our customers: SMS sending interface, sending faxes and emails from the system (also for non-Microsoft servers such as IBM, Lotus Notes and others), presentation of data from the organization's core system, interfacing with SharePoint system, updating data for AS400 databases, and more.

Working in close cooperation with Aman's UI&Design division, development work is specifically tailored to meet the needs of each individual customer.

Main advantages
:
  • A comprehensive solution provided by a single source
  • Development and accommodation of specific and exclusive solutions so that each of our customers receives a CRM system that is specifically tailored to their needs.
  • A user-friendly customer experience that involves connectivity between CRM and other systems that are already familiar to employees
  • Substantial reduction in resources and costs
  • Improved efficiency and increased flexibility of the organizational IT system, while enabling a combined model of physical IT and Cloud computing
  • Comprehensive solution based on many years of experience and know-how of leading experts in the field
  • Combination between analysis and planning capabilities and implementation and project management solutions – providing the customer with a wide array of applicable knowledge in the form of practical documentation