Knowledge
Management
In the digital era we live in, customer experience dramatically affects customer satisfaction. Our knowledge management solutions are groundbreaking as we provide innovative fast real time and on the spot access to all the accurate information that agents as customers need – strengthens performance and productivity and to leverage customer experience and business results.
Adopt Without Training
While our competitors use more developer-based systems, we have SaaS offering with native integrations to social media, chatbots, CRM applications, product catalogs, operational systems and more. Best of all? We’ve built the system in such a manner that your customer service team can easily navigate through it in their natural language and adopt the system without training. We’ve established a strong presence throughout a multitude of industries including insurance, government, banking, and many more. We have an established track record of supplying high-quality service and visionary technologies to companies globally.
AI-Driven Knowledge Management for Customer Engagement
Aman provides your organization with consistent and accurate answers across all engagement channels. Additionally, your organization can tie the chatbot, IVR, social, and other self-service channels to a more powerful and scalable knowledge base. Our professionals will help you achieve 60% improvement on the first-call resolution, and a 40% reduction in agent onboarding and training time– saving your business valuable time and resources.
